Refund Policy

At ADHDPlanners.net, we take pride in the quality and value of our digital products and services. Please read this policy carefully before purchasing. Because our products are delivered digitally, change-of-mind refunds are generally unavailable after access has been provided, except where required by applicable law.

1. Digital Products and Downloads

Due to the immediate digital delivery of our products, we generally do not provide refunds, returns or exchanges after the files or access links have been supplied, except where required by applicable law. This applies to standard purchases, including::

• Individual printable planners and workbooks
• Digital planner bundles
• Digital sticker packs
• Resale Rights and Commercial Licences

Because access to downloaded files and Canva templates cannot normally be revoked, please review the product description carefully before purchasing. If a file is corrupted, defective or not delivered, contact support@adhdplanners.net so we can investigate and provide a working replacement.

2. Done-For-You (DFY) Business Setup

The $1,997 Done-For-You Business Setup involves reserved production time and manual work. The payment becomes non-refundable once work has begun, except where required by applicable law.

Work begins after we receive your completed onboarding form and the required information or account access, and our team starts preparing or installing your business assets.

Delays in providing the required domain, hosting or payment-gateway information may pause the delivery timeline but do not cancel the agreement once work has begun.

The service is considered delivered when the agreed website and product-delivery setup have been installed on the hosting account you provide.

3. Exceptional Circumstances

We stand by the functionality of our products. While change-of-mind refunds are generally unavailable, we are committed to ensuring that you receive what you purchased. Examples of circumstances in which we provide replacement files or delivery support include:

• Corrupted Files: If the PDF file you download is corrupted or cannot be opened, please email us, and we will manually send you a working copy.
• Non-Delivery: If you do not receive your automated download link or email, please check your spam, junk and promotions folders. If you still cannot find it, contact us with your order receipt and we will provide your access links. Please allow 24–48 business hours for a support response.

4. "I didn't know it was digital" or "I changed my mind"

Our website prominently displays that these are digital products and that no physical items will be shipped. We do not issue refunds for accidental purchases, changes of mind, a lack of understanding of how to use Canva, or a failure to read the product descriptions.

Please review the product description, included files and digital format before completing your purchase. If you are unsure whether a product is suitable, contact us before purchasing.

5. Payment Disputes

If you believe a charge is incorrect or you have not received your purchase, please contact us first so we can investigate. When responding to a payment dispute, we may provide the payment processor with relevant transaction, communication and delivery records.

6. Contact Us Before Buying

We want you to be completely confident in your purchase. If you have any questions about what is included, how the templates work, or the terms of our Reseller and DFY packages, please email us before buying:

Email: support@adhdplanners.net